Refund policy
Refund and Replacement Policy
At Ashoka Threads, we take immense pride in the quality of our premium ethnic wear. Every single garment undergoes a strict manual Quality Control (QC) check before dispatch.
To maintain our high standards of hygiene and quality, we operate on a strict Replacement-First Policy for damaged goods. Refunds are only processed under specific, unavoidable circumstances outlined below.
1. The 3-Day Replacement Window
If your product arrives damaged or defective, you have 3 days (72 hours) from the exact time of delivery to raise a replacement request. Requests raised after this window will not be accepted under any circumstances.
What Qualifies as "Legitimate Damage"?
A noticeable tear or physical damage to the fabric.
A major, irremovable stain upon arrival.
Receiving the completely wrong item or SKU.
2. The Mandatory Unboxing Video
To protect both the customer and our business, an unboxing video is strictly mandatory for all claims.
The video must be a single, uncut, 360-degree shot showing the original sealed Ashoka Threads package being opened.
The video must clearly zoom in and highlight the exact defect as soon as the package is opened.
Claims without a valid unboxing video will be automatically rejected.
3. How to Process a Claim
Email Us: Send your unboxing video, clear photos of the defect, and your Order ID to support@ashokathreads.com within 3 days of delivery.
Review: Our team will review the evidence within 24-48 business hours.
Reverse Pickup: If approved, we will arrange a free reverse pickup. The item must be packed securely in its original box with all tags attached.
Reverse QC: Once the item reaches our warehouse, it will undergo a physical Quality Check. If the defect matches the video and the item is unworn, we will immediately dispatch a fresh replacement of the exact same product.
4. When is a Refund Applicable?
We do not offer "change of mind" refunds. Refunds are only initiated in the following scenarios:
Out of Stock: If your received item is legitimately damaged, but we do not have the exact same SKU in stock to send you a replacement.
Pre-Dispatch Cancellations: If you request to cancel your prepaid order before it has been packed and dispatched from our warehouse.
Lost in Transit: If the courier company officially marks your prepaid parcel as "Lost".
Refund Timelines: Approved refunds will be credited back to your original method of payment (Bank Account, UPI, or Credit Card) within 5 to 7 business days.
5. What is STRICTLY Non-Refundable and Non-Replaceable?
Color Variations: A 10-12% difference in color is normal due to studio lighting and individual screen resolutions. This is not considered a defect.
Handloom Characteristics: Slight variations in weave or minor loose zari threads are natural hallmarks of authentic craftsmanship, not manufacturing defects.
Change of Mind/Wrong Size: We do not accept returns if you simply do not like the product or ordered the incorrect item.
Used or Altered Items: Any saree or garment that shows signs of being worn, washed, altered, or smells of perfume/body odor will be immediately rejected during our reverse QC and sent back to the customer.
